General Terms and Conditions are drawn up in accordance with the provisions on the protection of consumers, based on the recommendations of the Slovenian Chamber of Commerce and international codes for web and e-commerce. The online storewww.vbequip.com (hereinafter referred to as "online store") is operated by SBT 7 Ltd., a provider of electronic business services (hereinafter referred to as the "Vendor").
By registering at our online store to obtain a visitor username equal to its e-mail and user password set by the user. Username and password unambiguously define and connect the data input. Visitor registration certifies and warrants that it is an adult, a complete person with legal capacity. By registering, the visitor becomes a user and obtains the right to purchase. By purchasing a user becomes a customer.
These General Terms and Conditions are defined in the online store, the rights and obligations of the visitor, the user and the customer and the business relationship between dealers and users and buyers of products from the online store.
2 Availability of information
The trader is obliged to be always available to the user:
- information on the identity of the trader (especially name and registered office of the company and the register number where the company is registered);
- contact details to enable the user to quickly and efficiently communicate with dealers (e-mail address, phone, etc..)
- information about the essential characteristics of the products or. services purchased online store, including after-sales services and guarantees;
- the availability of products or. services purchased online store;
- manner and terms of delivery of products or. enforcement services, in particular the place and time of delivery;
- information on the method of payment;
- information on the temporal validity of the tender from the online store;
- information about the period in which it is possible to withdraw from the contract and the conditions for withdrawal;
- information about the possible return of goods, and of whether and to what extent such repayment costs of the user;
- information about the appeal of the user and the contact person for the trader contacts with users.
3 Product range, delivery and acceptance
Offering products online due to the nature of business over the web and often rapidly changing and being updated.
Delivery of products that are in stock, is 5-15 working days for delivery addresses in Slovenia, unless the Post of Slovenia on each delivery address delivered later (see point 10). Every product from the online store is available within a reasonable period of time.
The user can submit the purchase order shall designate one of the following methods assume products:
in person at the company's headquarters, in this case, does not pay the postage costs;by mail delivery, in this case, pay the shipping costs.
4 Methods of payment
Trader allows the user the following methods of payment purchase items from the online store:
- Cash on delivery, in this case the web price (see point 5);
- Advance purchase price by wire transfer to the bank account dealers offer or manufactured. estimates, in this case the web price.
Online price applies to all registered users online shop merchants. On the web price markups are possible, depending on the chosen method of payment (see section 4).
All shop prices are listed in Euros and include VAT, unless explicitly stated otherwise. All prices in the shop are the prices of goods and do not include shipping costs. All prices are valid only for online order products through an online store.
All prices are valid at the time of contract award and have a predetermined force, and therefore subject only to their respective changes. Despite enormous efforts to ensure the trader the most updated and accurate information, it may happen that the price information is incorrect. In the case referred to in the preceding sentence, and when the price of the product changes during processing of the contract, that is, from the time of award of the contract to the confirmation of the order, the trader:
- user (purchaser) that messages and notifications of new prices, the user (customer) in this case has the opportunity to change their order, or partially or completely cancel or confirm an order for new prices, all at no additional cost, or
- user (customer) allow the assignment of purchase and at the same time he offered a solution that will go to the mutual benefit and satisfaction.
6 The purchase process
01.06. Technical steps leading to the conclusion of the contract of sale in the process of purchasing the user (customer) available to the following technical steps:
- Log in to the online store using the e-mail address or user password, if you are a user (customer) previously created a user account;
- search for a particular product to offer products online;
- selection of product to buy;
- add the selected product to buy into the shopping cart;
- determine the quantity of the product to purchase in the shopping basket;
- overview of the selected product prices in the selected amount, plus accrued tax, if this declaration;
- selection of the method of delivery of the product (see also section 3 and 10);
- selection of the method of payment (see point 4);
- review of the contract with the selected mode of delivery of the product and accrued delivery costs if they are charged and
-approval and award of the contract as well as the completion of the acquisition (see also Section 6.3., and 6.4.).
02.06. Technological means for identifying and correcting errors prior to contract award
Prior to award the user (customer) via a graphical user interface able to, with immediate effect, easy and hassle-free:
- see and check which products are selected and added to the shopping cart;
- see and check the price of each product and the total price for the entire selected quantity of each product;
- changing the selected quantity of each product and calculates the new price to changes in the amount
- removes the selected items that you do not want to buy from the basket and corresponding tax levy, according to the tax rate applicable for the product and its price (tax base).
Before confirming the order the user (customer) via a graphical user interface able to, with immediate effect, easy and hassle-free:
- changing the selected method of delivery of the product;
- changing the selected payment method andreview and approve each change.
03.06. The contract is accepted
After the award of the contract the user (buyer) of the dealer by email receives notification that the order was received. Within 1 hour of receipt of the notification the user (customer) the option to cancel the contract without consequences. Apart from the possibility to cancel the user (customer) after the award of the contract can not change the substance of the contract. User (customer) in their profile on the merchant's website is always accessible comprehensive information on the status and content of an individual contract.
04.06. Order confirmed
If the user (customer) order is not withdrawn, a contract for further processing. Dealer after receipt of order checks the availability of ordered products and order confirmed or rejected on the ground. Dealer to verify the accuracy of the information or the provision of supplies, the telephone contacts of the user (buyer) of the reported contact telephone number. Upon confirmation of orders trader user (customer) by e-mail informed of the expected time of delivery. A contract of sale to purchase the ordered products between users (customers) and the trader is at this stage definitively concluded (see section 7).
05.06. Goods shipped
Trader within the agreed deadline products ordered preparation and dispatch of e-mail notifies the user (customer). In an e-mail from the previous sentence trader inform the user (customer) as well as the return policy on the products and inform him of contact for such complaints or delays in delivery.
7 Contract of sale
Trader user who buys a product from an online store, the invoice is issued in writing, with a breakdown of costs and an explanation of the right to withdraw from the purchase to return the product purchased, if necessary and possible. A contract of sale in the form of the purchase order is electronically stored on the server traders and the user (buyer) accessible at any time in his user profile. A contract of sale is concluded in the Slovenian language.
A contract of sale between merchants and consumers (buyers) has been concluded at a time when merchant confirms the order (see point 6.2.). From this point on, all prices and other conditions of purchase fixed and apply to traders and the user (customer).
8 The right to withdraw from the purchase, return goods
The user (customer) is entitled to 14 days from the date of collection of the ordered products to the retailers contact email address email@example.com communicate the decision to withdraw from the purchase agreement, whereby it is not necessary to indicate the reason for such a decision. Return purchased products within retailers to withdraw from the contract of sale considered to be a message of resignation. The only cost to withdraw from the purchase contract loads the user (customer), the cost of returning the goods to the trader.
Purchased items must be returned to retailers at the latest within 15 days from the date of the filed notice of withdrawal from the contract of sale. Purchased items must be returned to retailers intact in their original packaging and in the same amount, unless the products are destroyed, corrupted, lost, or their quantity reduced, without fault of the user (customer). If the mailing package, the user (buyer) receive the products ordered, physically damaged, if it lacks content, or if it shows signs of opening, the user (customer) complaints brought before the Post of Slovenia (see point 15). Return does not apply to software, audio and video media, or if the user (customer) opened the safety seal.
For returned products stockist user (customer) as soon as possible, but no later than within 30 days of receipt of the notice of withdrawal or return the paid amount disbursed voucher, any under used promotional codes and discounts, the user (customer) does not return. Refund amount shall be paid to the Vendor or personal. bank account of the user (customer). Disbursed voucher trader returns in the form of credit.
Products have a warranty, if so indicated on the invoice or warranty card. This warranty is valid by following the instructions and conditions of the warranty, and upon presentation of the invoice. The warranty period is stated on the warranty card or invoice. Warranty information is also listed at the presentation of the product in store. If the online store warranty information is not, then the product has no warranty.
The user (customer) may exercise the warranty the dealer or directly from the manufacturer of the product or its authorized service center. Customer warranty may be enforced by the warranty card and invoice. Manufacturer and. an authorized service facility is required to perform warranty service within 45 days of receipt of your goods, otherwise replace the product with another equivalent product in perfect condition.
Dealer will deliver the ordered products to the user (customer) within the agreed time. The contractual partner merchants for mail delivery is Slovenia. Dealer reserves the right to choose another delivery service if this contract can be completed more efficiently.
In the case of acquisition of goods by mail delivery paid by the buyer as postage costs.
The trader uses the appropriate technological and organizational means to protect the transmission and storage of personal data and payment. Dealer for this purpose using 128-bit SSL certificate that is issued by an authorized organization.
For authentication and secure credit card transactions worried _____on firstname.lastname@example.org_____. Credit card authorization is made in real time with immediate verification of data banks. Card details are not stored on the server trader.
Safety is the responsibility of the user, both to ensure the security of your user name and password, and the proper software and anti-virus protection on your computer.
12 User Reviews & Product Reviews
Opinions, comments and product reviews made by the users or visitors, the functionality of an online store and are intended user community.
The trader is not responsible for the content of opinions, comments and product reviews made by the users or visitors. Trader opinions, comments and ratings before you post a review and reject those that contain obvious falsehoods are misleading, offensive, obscene or if the trader does not provide benefits to other users or visitors to an online store. The trader is not responsible for the information and opinions, comments and ratings, and is exempt of any liability arising from this information.
The trader shall use their best efforts to ensure currency and accuracy of the information posted to its online store, but the properties of the product, delivery or price change so rapidly that the trader fails to timely correct the information, which is published in the online store. In this case the trader the user (customer) informed of changes and allow the assignment of the contract or modification of the contract (see point 5).
Although the trader tries to provide accurate pictures of the products are for sale at the online store, it is all taken as symbolic. Photos do not guarantee product features.
Dealer from the time of posting the products ordered on the mail is not responsible for the cases when it comes to physical damage, destruction or loss of the consignment, nor if there is a lack of content in the consignment or shipment shows signs of opening. In those cases, the user (customer) complaints brought before the Post of Slovenia. In the event of damage to the lot to be done to bring the shipment to the post office in the same condition as received, without anything added or removed, and complete record of reclamation. Dealer, together with the Post of Slovenia ensure that the complaint is resolved as soon as possible.
14 Complaints, disputes and applicable law
Trader to observe the applicable regulations in the field of consumer protection. Dealer has in place an effective system for dealing with complaints and a certain person, which in case of problems the user (buyer), you can connect the phone or by email. The user (customer) in the event of a problem can refer to the phone. No.: 031847212 info SLO, 040636505 info EU. Complaint to the user (customer) is awarded to the email address email@example.com. Complaint procedure is confidential.
The Merchant shall, within five working days of certification that it has received the complaint and messages to the user (customer), how long it will be dealt with and kept informed of the proceedings. Dealer will try our best to resolve any disputes amicably. If an amicable settlement is not reached, any dispute between traders and consumers (buyers), exclusive territorial jurisdiction of the competent court in Celje. Dealer and the user (buyer) as a participant in ecommerce mutually recognize the validity of electronic communications in court.
These General Terms and Conditions and any disputes between traders and consumers (buyers) and is used Slovenian substantive and processual law, and shall not be subject to the rules of private international law that would dictate the use of any other law.
In all relationships, and the rights and obligations that are not governed by these General Terms and Conditions shall apply mutatis mutandis to the Code of Obligations Act, the Electronic Commerce Act, the Personal Information Protection and Consumer Protection Act.
15 Changes to these General Terms and Conditions
Trader in the event of changes in the rules governing the operation of online stores, data protection and other areas that are related to operating an online store dealers and in case of changes to its commercial policy changes and / or supplements these General Terms and Conditions, and will each informed users in an appropriate manner, which is considered in particular information via the website www.vbequip.com. The respective changes and / or additions to the General Terms and Conditions shall take effect and be used by the end of the eight-day period from the publication of changes and / or additions. If the amendment and / or supplement the General Terms and Conditions is necessary in order to comply with the regulations may, exceptionally, these changes and / or amendments to enter into force and application in less time.
The user who changes and / or additions to these General Terms and Conditions disagrees shall, within eight days from the publication of notice of the change and / or supplement the General Terms and Conditions to cancel your registration by following the expiry of that period considered and contrary evidence is not admissible the user changes and / or additions to the General Terms reception. Revocation of registration shall be made by the user with a written statement retailers communicate the cancellation.
General conditions accepted by director in Šempeter, on 24/03/2012
We wish you a pleasant shopping in our online store!